Customer Service Representative

Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fastpaced, call center environment? If so, this is a great opportunity to support individuals who rely on ADA and disability-based transportation programs.
As a
* Customer Service Representative (CSR)*, you are the frontline voice for callers-providing support, problem solving, and compassionate service to a diverse customer population. This role blends both call center responsibilities and administrative tasks, giving you a dynamic, meaningful work experience every day

* What You'll Do
* In this role, you will:

* Handle inbound and outbound calls from members, clients, and facilities

* Verify eligibility and help coordinate nonemergency and paratransit transportation

* Assist callers applying for ADA Core Services and other disability-based programs

* Enter and maintain accurate customer information in internal systems

* Schedule transportation in the most cost effective and efficient way

* Manage daily scheduling for eligibility staff

* Provide toptier customer service and resolve customer inquiries

* Support receptionist duties and administrative tasks including:

* Ordering supplies

* Managing office equipment and vendor communication

* Maintaining files and scanning documents

* Processing replacement picture IDs and tracking payments

* Document and respond to customer complaints professionally

* Protect confidential information and comply with HIPAA regulations

* Collaborate on special projects as needed

This role offers a balance of phone work and administrative responsibilities-keeping each day fresh and engaging.

* What You Need to Succeed
*
* Required:

* * Minimum
* 1 year of call center experience* (all industries welcome!)

* Experience providing high quality customer service

* Ability to manage
* high call volumes* (approx. 80 calls/day)

* Comfortable using an automatic dialer with backtoback calls

* Dedicated athome workspace

* Reliable
* 30 Mbps+ internet speed* (no hotspots; tested via )

* Ability to work uninterrupted-must not be in a caretaking role during work hours

* Preferred:
* * Experience in healthcare, patient access, or HIPAA-regulated environments

* Top Skills
* * Customer Service & Support

* Call Center Operations

* Patient Access

* Data Entry & Accuracy

* HIPAA Compliance

* Administrative Support

* Who Thrives Here
* This is an excellent opportunity for someone who is:

* Empathetic and patient

* Detail oriented with strong multitasking abilities

* Comfortable working in a structured, metrics-driven environment

* Passionate about helping individuals with transportation and accessibility needs

* A strong communicator who maintains professionalism with every interaction

* Job Type & Location
* This is a Contract position based out of Phoenix, AZ.

* Pay and Benefits
* The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully remote position.

* Final date to receive applications
* This position is anticipated to close on Jan 17, 2026.
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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping…