Customer Service Representative

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.

Location: Bristol (Hybrid after probation of 6 months). In this position, you’ll be based in the Bristol office for 5 days a week, and after successfully completing your probation, you’ll have the flexibility to work from home for part of your working week. Find out more about our flexible work culture at

16th, 19th or 20th January 10am or 2pm onsite face-to-face.

16th February 2026 – Permanent full time, 37.5 hours – shifts are between 8am‑9pm.

£25,855 for shift 8am‑9pm, plus monthly performance-related bonus and a salary increase after probation.

Are you ready to elevate your customer service skills? We're looking for individuals who are passionate about building relationships and helping others. This dynamic role involves handling a variety of customer queries in our contact centre, ensuring that no two days are the same. You'll be speaking directly with our customers, providing them with the support they need.

Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.

As a Customer Service Representative, your primary focus will be on assisting customers and ensuring top-notch service quality. Reporting to a Team Leader, you'll use various in-house IT systems to maintain high levels of customer satisfaction. You'll deliver services on behalf of our clients via telephone, facing a variety of interesting and rewarding challenges every day.

Monday to Friday, shifts between 8am and 9pm, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour’s commute of Bristol, BS99 6ZZ
, and requires a reliable internet connection at home.

Training lasts six weeks with no leave permitted during February and March. After training, you'll work full‑time in the office until completing your probationary period. Once probation is completed, you can switch to a hybrid schedule, with at least three days a week in the office.

Free onsite parking or use of the discounted bus fare of just £1.50 for travel to and from the office, access to our onsite gym (and fitness classes). Access to lockers, showers, and drying rooms so we’ve got you covered whether you use the gym, cycle to work or go for a lunchtime run! You’ll also have access to our breakfast bars, with free daily cereal and fruit.

We also offer free tea, coffee, herbal drinks, fresh milk & squash.

• Previous experience in delivering excellent customer service
• Strong communication skills
• Ability to work as part of a team, with a positive outlook and high energy
• Proficiency in PC use, including MS Office applications like Outlook, Word, and Excel
• Enthusiasm for developing new knowledge and skills
• Commitment to providing quality customer service

We’re unable to offer UK visa sponsorship for this role, so we’re looking for candidates who have the legal right to work in the United Kingdom.

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get‑togethers to helping you invest in your future.

Entry level

Full‑time

Other

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