Support Administrator, Customer Service​/HelpDesk

Capita Pensions Solutions is seeking an Employer Support Administrator/Advisor to join our home-based team on a permanent basis. This role primarily involves contact centre duties with some administrative tasks. If you’re a confident individual with commercial awareness who enjoys engaging with clients over the phone this position could be a great fit for you.

This is a remote based opportunity with our offices based in Darlington. Please note there is the potential for a small amount of travel to the office no more than once a quarter.

Salary: 24043.50 per annum

Working hours: Monday to Friday with shift patterns between the core hours of 8.30am and 6pm, 37.5 hours per week

• Handling a large influx of both inbound and outbound calls in relation to the project & onboarding tasks you will be working on.
• Demonstrating strategic knowledge of the clients that require support, understanding their business objectives and providing appropriate solutions whilst displaying a genuine interest in their business.
• Being responsible for supporting effective onboarding delivery and enabling efficiencies and improvements.
• Working closely with the Projects team to ensure supportive collaboration between teams.
• Taking on varied admin tasks throughout the day to assist the team leaders and to meet KPIs.
• Updating CRM accurately & supporting with any MI requirements.

• Proven experience in a customer service environment handling both inbound and outbound calls with a high volume of over 50 calls per day.
• Strong customer focus & a great telephone manner.
• Successful track record in building relationships with key stakeholders & clients.
• Proven experience in administration with the ability to develop and execute project related tasks.
• Excellent verbal and written skills.
• A self‑motivated and enthusiastic candidate with the ability to work towards tight deadlines and KPIs with minor supervision.
• Minimum GCSE grade C or equivalent in Maths & English
• Proficient in Microsoft Office applications with good Excel skills for data handling and analysis.

At Capita Pension Solutions (CPS) we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy to the latest technology and engagement techniques we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

• 23 days holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
• Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform.

We’re an equal opportunity and disability confident employer which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if you’d like to discuss other changes or support you might need going forward please email or call and we’ll get back to you.

For more information about equal opportunities and process adjustments please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds.

Location: Darlington - Lingfield Point - Unit 11b, United Kingdom

Time Type: Full time

Contract Type: Permanent