Account Manager

Customer Success Manager

Location:

Leeds Office | Time type:
Full time | Posted:
Yesterday | Job requisition

The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

• Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
• Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
• Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
• Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
• Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
• Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.

• Experience in customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit.
• Have a customer-centric approach, with a desire to deliver the best for our customers.
• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
• Experience working with business process software in a customer-facing role would be a benefit.
• Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
• Exceptional customer service and troubleshooting / problem solving skills.
• Ability to work effectively under pressure and to perform well in a team dynamic.

• A generous annual leave entitlement plus a personal leave entitlement.
• Private Health Insurance.
• Employee Assistance Programme (24 / 7 confidential support on relationships, bereavement, finances).
• Life Insurance.
• Company pension scheme, with 5% employer contribution.
• Generous Parental Leave Program.
• Home Office Allowance.
• Paid Volunteer Leave Days.
• Public Holiday Exchange Scheme.
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time.
• Talent Referral Programme – get rewarded for referring a friend to join our team.
• Cycle scheme, a salary sacrifice to treat yourself to a bike & equipment.
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
• A discounts and cash back scheme.
• Flexible working environment.
• Casual dress and relaxed office environment.
• Happy hours and office games.
• Opportunities for career progression and development.
• Diverse training & internal networking opportunities across all of our product lines.

• We Are One Team.
• We Are Customer Centric.
• We Are Growth Minded.
• We Are Accountable.
• We Celebrate Success.

Simpro, Aro Flo, Big Change & Clock Shark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

We look forward to receiving your application.