Customer Service Advisor - Energy

Customer Service Advisor – Energy (Coventry)

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem‑solving, and real impact.

💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.

⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast‑paced environment, we’ll have your back every step of the way.

• ⚡
  Making energy easy. Cutting through the jargon and helping customers understand their bills, meters and tariffs without the headache.
• 💡
  Solving problems like a pro. Whether it’s a billing query, a meter issue or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• 📞
  End‑to‑end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• 🧠
  Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand and deliver solutions that make sense.
• ❤️
  Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• 🌍
  Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

• ⭐
  Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• 🧐
  Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
• 🤝
  Have each other’s backs. No egos, no lone rangers – just a team that supports one another to do their best.
• 🌱
  Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
• 💡
  Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen.
• 💪
  Tackle tough calls head‑on. Some conversations will be challenging, and some days will be non‑stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
• 🤝
  Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience and the right support every time.

• 💻 Hybrid working – you can work from home two days a week if you demonstrate good performance.
• 🚗 EV salary sacrifice – drive electric and save.
• 🚴 Cycle‑to‑work scheme.
• 📈 Share options – own a little piece of the company.
• 🍏 Fully stocked kitchens – snacks to fuel you.
• 🎉 Weekly “Family Dinner” catch‑ups.

Location – Coventry City Centre.

Our need – Immediate starters.

Salary – £24,600.

Hours – Full‑time.

Got questions? Contact us at .

Equal Opportunity

We are committed to providing equal opportunities and an inclusive work environment. We do not discriminate on the basis of any protected attribute.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or assessing responses. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.