Service Analyst Lead

Job Overview

As a Lead Analyst within the ATM & Cash Service Desk team, based at Nationwide House in Swindon, you will play a critical role in proactively and reactively monitoring and identifying ATM and cash incidents that could impact branch network operations and customer service.

You will manage critical operational issues that could impact service availability and customer experience. This includes addressing high-priority incidents, coordinating with suppliers, and ensuring resources are allocated effectively to minimize disruption. Your focus will be on preventing issues where possible and restoring services quickly under time-sensitive conditions.

Operating in a high-pressure environment, you will remain calm and focused while resolving complex operational challenges. This includes coordinating urgent responses, managing risks, and ensuring continuity of critical services. Your ability to think clearly under pressure and deliver swift, effective solutions will be key to success in this role.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time,
based at our Swindon office
. Please note, due to the nature of this business area, on-site presence will typically be required more than twice a week and may increase during peak periods. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

This role is a full-time position with the following working pattern:

• Week 1:  (30 hours)
• Week 2:  (35 hours)
• Week 3:  +  Saturday (40 hours)

The initial training period will be on-site at our Swindon office. Following this there will be the option for hybrid working.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.