Customer Service Representative​/Work From Home

Customer Service Representative - New Hire Bonus/Work From Home

Job Openings Customer Service Representative - New Hire Bonus/Work From Home

Who Are We?

Taking care of our customers, our communities and each other. Thats the Arsenault Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$31,200.00 - $50,400.00

Target Openings

8

What Is the Opportunity?

Great things on the Horizon! New Hire Bonus at 3 months Milestone Bonus at 9 months Join the Arsenault Team as a Customer Service Representative today! This entry level position embodies Arsenault's mission to help provide peace of mind for our customers. Our Customer Service Representative is the first to give customers the assurance they need for life's unpredictable moments. By handling inbound calls from our existing customers, our Customer Service Representative can build and maintain effective relationships with our customers and provide support to those who need it most.

This role may assist customers and agents with quotes, policy inquiries and changes, address insurance billing questions or handle inquiries on technical support. This rewarding opportunity is not the only perk: access to great benefits, collaborative work environments, plus job growth and development all contribute to a fulfilling career with Arsenault.

By joining the Arsenault team as a Customer Service Representative, you can look forward to a New Hire bonus of $1,000 after 3 months in your position. Additionally, to recognize your training and growth in the role, you will be awarded a milestone bonus of $1,500 after 9 months in your position. That's an additional $2,500!

Schedule Details:
During the first 12 weeks of training, your schedule will generally be 9:00 a.m.6:00 p.m. Eastern Time, Monday-Friday. Following training, the schedule will remain 9:00 a.m.6:00 p.m. Eastern Time. In this role, you will support rotating weekends which is Saturdays (1 every 5/6 weeks) AND currently our full-time remote employees also support Sundays (1 every 8 weeks). This position has a target start date of November 14, 2022.

Pay Details:
This position offers a starting base salary of $41,000. Eligible for Full Benefits on Day One of employment.

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

What Will You Do?

• Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts.
• Responds to customers/agents requests for quotes or changes to existing policies.
• Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
• Resolves service-related complaints and complex calls with guidance from others on more complex calls.
• Assist customers with simple intent calls.
• Acts as online billing systems and agency portal website expert to provide proactive agency and customer support.
• Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate.
• Ensures current and complete documentation of account notes.
• Other duties as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Some college preferred.
• Prior insurance and/or call center experience a plus.
• Resident Property and Casualty or Personal Lines Insurance License preferred.
• Previous customer service experience preferred.
• Technical knowledge:
• Solid math and analytical skills.
• Strong keyboard skills and system navigation experience.
• Must be able to meet quality and customer experience expectations.
• Ability to diffuse and assist irate callers.
  
  Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content.

What is a Must Have?

• High school diploma or GED.

What Is in It for You?

• Health Insurance: Employees and their eligible family members including spouses, domestic partners, and…