Remote Customer Service Representative - OH & PA

Employer Industry: Utility Services

• Starting pay of $21.00 per hour, plus a $500 sign-on bonus paid in two installments
• Opportunity for career advancement and growth within the organization
• Primarily remote work with the flexibility to manage your schedule
• Supportive and collaborative work environment
• Comprehensive training program to enhance customer service skills
• Commitment to employee inclusion and respect for diverse perspectives

• Respond to billing inquiries and resolve issues related to billing accuracy or payments
• Handle emergency calls promptly and professionally
• Process customer requests for move-ins, account additions, and service transfers
• Manage refunds, compensation requests, and account updates
• Collaborate in a team environment to achieve shared objectives

• Must be at least 18 years of age
• High school diploma or equivalent required
• Minimum of one (1) year of customer service experience
• Proficient computer skills, including navigating multiple tabs, windows, and systems
• Strong written and verbal communication skills

• 2–3 years of call center and/or customer service experience
• 2–5 years of remote customer service experience
• Experience in the utility industry
• Advanced computer skills, including navigating multiple tabs, windows, and systems
• Ability to type 60–65 words per minute (WPM)

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