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Customer Success Manager - Global Trade
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-01-14
New York, New York County, New York, 10261, USA
Listing for:
TRSS
Remote/Work from Home
position Listed on 2026-01-14
Job specializations:
-
Customer Service/HelpDesk
Technical Support -
IT/Tech
Technical Support, IT Consultant
Job Description & How to Apply Below
Employer Industry
Global Trade and SaaS Solutions
Why consider this job opportunity- Salary up to $197,600
- Flexibility to work from anywhere for up to 8 weeks per year
- Comprehensive benefits package including flexible vacation, mental health days, and retirement savings
- Opportunities for career development and growth through continuous learning programs
- Positive impact through community involvement and social responsibility initiatives
- Globally recognized for inclusion, belonging, and a supportive company culture
- Serve as the primary product expert for Global Trade, providing advanced recommendations and solutions for customer needs
- Develop and implement customer success plans, aligning with client objectives for continuous value realization
- Monitor customer health metrics and proactively address challenges in Global Trade implementations
- Collaborate with cross-functional teams to integrate customer feedback and support expansion opportunities
- Build strong relationships with key stakeholders to foster customer advocacy in global trade compliance
- 5+ years of experience in Customer Success Management, Account Management, or a related client-facing role within a SaaS environment
- Deep expertise with One Source Global Trade (formerly known as Integration Point)
- Experience with Gainsight or Salesforce is a plus
- Strong business acumen and communication skills for managing customer journeys and conflict resolution
- Ability to travel up to 25%
- Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications
- Experience working with cloud software solutions and delivery models
#Global Trade #Customer Success #SaaS #Career Development #Flexible Work
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