Part-Time Customer Service Agent

About the job Part-Time Customer Service Based Agent

Description of position:
This position works out of our office in Oklahoma City, Oklahoma. We do not have a work from home option. The customer service representative answers telephone calls and responds to member facing chats to provide information regarding our company, research members online issues, provide assistance with website navigation, use problem solving skills, and advocate for members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain.

• Answer a high volume of incoming phone calls and/or member facing chats
• Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries
• Consider and offer compensations as necessary
• Operate as the liaison between customers, vendors, buying and operations staff
• Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
• Uses problem solving and critical thinking skills to resolve order/product/delivery issues

Education/Training:
High School Diploma or GED preferred

Licenses/Certifications:

Ecommerce Member Service Agent Certification after completion of 14-day training course

Experience:

Previous customer service experience preferred

Knowledge/

Skills:

Customer Service, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm) and excellent communications skills required, Must be able to work a flexible schedule including weekends and split days off

• Strong background in customer service including excellent communication skills, prompt friendly service and excellent follow through.
• Ability to adapt and work well under pressure in a fast-paced environment
• Ability to take ownership and solve problems
• Ability to demonstrate learning and decision making skills
• Strong time management skills
• Bilingual capabilities a plus

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Disability accommodations
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive
• Diversity and inclusion training or programs