Customer Service Representative

About the Company

Optexa is a customer-focused company committed to delivering exceptional service and creating positive experiences for our clients. Based in Logan, UT, we value integrity, professionalism, and innovation in everything we do. Join our team and help us maintain our reputation for outstanding customer support.

In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our company.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address and resolve customer needs.
• Provide product and service information to customers as needed.
• Identify opportunities to enhance customer satisfaction and promote company services.

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with professionalism and patience.
• Basic computer skills and familiarity with customer service software are a plus.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Type at least 50 words per minute.
• Have an internet/download speed of at least 50 Mbps.

• Competitive pay of $15.00 per hour, paid bi-weekly.
• Opportunity to work with a supportive and friendly team.
• Gain valuable experience in customer service and professional development.
• Located in Logan, UT.
• Position is work from home.