Customer Support

Customer Service Support - 12 months contract
We are looking for a  Customer Service Support  to join our  Rockfon  team in  Milano .

You will report to Customer service team leader
Who we are?
ROCKWOOL operates worldwide, with approximately 12,000 dedicated colleagues spread across 40 countries. Find out more at

This is the role

Guarantee the effective processing of Rockfon customer sales orders.

Follow all relevant internal procedures for day-to-day activity.

Ensure external and internal customer satisfaction and develop close relationships with all contacts.

Administration of sales orders to cash to ensure efficient and effective processing:

Receipt of orders to analyze products/quantities/lead times for validation.

Order entry in SAP system.

Apply pricing policy in conjunction with sales team when required.

Check product availability in liaison with factories/suppliers.

Send orders for preparation and follow up logistics and transport with 3rd party service provider and/or internal logistics depts.

Management of claims and credit requests, filing and archiving.

Chasing payment as required on request from accounts.

Response to queries received by phone, mail, etc from external and internal contracts, with the help from other depts (logistics, technical, marketing, sales…) on

Product availability and lead time.

Pricing and quotation for special products.

Requests for sales contact / documentation / samples.

Various periodic activities such as:

Weekly check of invoice and credit posting.

Monthly close of accounts and order portfolio.

Visit customers to build a network of contacts.

Participate in Group initiatives and projects.

Requirements:

3 + years' of customer service experience in a similar role.

Proficiency in SAP.

Excellent communication, interpersonal skills and ability to work under pressure.

Customer focus, problem solving and result-orientation.

Effective cross-functional approach and ability to work in a fast-paced environment.

Fluent in Italian and English

Place of work:
Office Milano (Arco della Pace); 1 day home office/week

What we offer
Full‑time fixed‑term employment contract (12 months).
Placement within an international, technical, dynamic and efficient work environment, interacting with various internal and external stakeholders.
Gross annual salary (RAL) and contractual classification will be commensurate with the selected candidate's experience, based on salary levels benchmarked and aligned with market trends. Meal vouchers worth €10/day. Paid leave for medical appointments (16 hours/year). 20 days of annual leave + 10 additional days of leave (per year). Health insurance according to the national collective labour agreement (CCNL). 1 day of smart working per week.

Training programmes and courses to support your personal and professional development. Support from experienced colleagues.

Diversity, equity and inclusion
ROCKWOOL is an equal‑opportunity employer and supports workforce diversity. Our recruitment complies with legislative decree no. 198/2006 and applications are evaluated regardless of colour, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental status, age, religion or belief.

What makes people stay and thrive at ROCKWOOL?
We believe in building strong connections, growing your career, and making an impact that matters.

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