Online Education Support Agent; Remote

Online Class Help 247 Published:
July 23, 2025

Company: Online Class Help 247
Location: Remote (U.S.

-based preferred)
Job Type: Part-Time or Full-Time | Flexible Hours
Compensation: Competitive; based on experience and availability

Online Class Help 247 is a trusted provider of academic support services, helping students across the U.S. navigate the challenges of online learning. We specialize in providing expert help with online classes, assignments, quizzes, and exams—offering reliable, confidential, and round-the-clock service. With a strong reputation for excellence and rapid growth since our launch in 2020, we are expanding our support team to ensure exceptional service delivery to our student clients.

We’re seeking a detail-oriented, empathetic, and proactive Online Education Support Agent to serve as a first point of contact for students seeking academic help. This is a fully remote role that requires strong communication skills, fast responsiveness, and the ability to understand our services clearly.

• Respond to student inquiries via live chat, email, and ticketing system
• Explain our services clearly and professionally to prospective clients
• Gather and document assignment/class details accurately
• Coordinate with academic specialists to confirm service availability
• Provide updates to clients on order status, deadlines, and delivery
• Escalate technical issues or complex cases to the operations team
• Maintain high standards of confidentiality and professionalism

• 1+ year of customer service or academic support experience (preferred)
• Excellent written and verbal communication skills
• Strong attention to detail and ability to follow processes
• Fast typing speed and familiarity with live chat software
• Ability to handle multiple conversations and tasks simultaneously
• Understanding of academic workflows, online education platforms (Canvas, Blackboard, etc.) is a plus
• Must be reliable, punctual, and responsive during agreed working hours

• 100% remote work with flexible scheduling
• Ongoing training and performance incentives
• Opportunity to grow within a fast-paced, education-focused team
• Supportive and collaborative virtual team environment
• Work that directly supports students nationwide

Submit your resume and a short cover letter explaining why you're a good fit for the role. Prior experience in academic services or customer-facing educational roles is a plus, but not required.

Apply now to become a part of the Online Class Help 247 team and help make online education easier for students everywhere.