Customer Service Representative – Remote

Customer Service Representative – Remote

Job Description

he Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Company. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with company.

This is a remote only position, access to a stable, high-speed internet connection is required.

• Contact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s).
• May interact with vehicle owners via phone to help in the release of vehicles.
• May interact with Insurance Companies to help expedite the vehicle clearing process.
• Answer and place calls (High volume) in an efficient and professional manner.
• Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
• Quality driven - Focusing on a "1st call resolution".
• File quality --any work done on a specific file (lot) -- accuracy, and time in process.
• Other remote tasks as assigned or needed by the business such as, but not limited to, working escalated files, and assisting other teams.
• Use company resources to gather information and offer solutions to meet customer needs.
• Update lot (vehicle) notes in the system
• Other duties as assigned.

Required Skills and Experience

• One year of office support experience in a customer service role preferred
• Excellent customer service skills and attitude
• Excellent written and verbal communication skills
• Computer proficiency - MS Suite
• Typing speed 45
  
  WPM
• Professional appearance
• Ability to multi-task, prioritize, and manage time in a fast-paced environment
• Occasional overtime as needed