Remote Travel Specialist

Overview

Join to apply for the Remote Travel Specialist role at HJB Travels in Massachusetts. As a Remote Travel Specialist, you will guide clients through every stage of their journey—from planning to safe return home—by assisting with travel arrangements, answering questions, managing updates, and resolving challenges with professionalism and care. HJB Travels Agency USA prides itself on delivering personalized, high-quality service to travelers across the country.

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

• Remote flexibility – work from anywhere with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.