SWS Account Representative II - Range​/Amea

SWS ACCOUNT REPRESENTATIVE II - Range 10 / AMEA

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Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.

DEPARTMENT: Solid Waste Services

HOURS OF WORK: Monday to Saturday, 30 hours per work, hours vary.

LOCATION: Varies

• Anchorage Regional Landfill (Eagle River) - 15500 East Eagle River Loop
• Central Transfer Station - 1208 E 56th Avenue
• Girdwood transfer Station - Ruane Street

This is a regular part-time position working a minimum of 30 hours per week.

Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration. Proficient and cross‑trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups), with the exception of training new staff members. Possess well‑rounded knowledge of municipal ordinances and codes, department policies, cash handling policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load.

For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights. Other duties as assigned. Account Representative II is the working level of this class series in which incumbents are fully trained to work in either the customer service unit in the Administration Building or at one of the four disposal sites.

High school diploma, GED, or equivalent, and two (2) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative I level with the Municipality, or equivalent elsewhere.

Ability to type 10 keys at a net speed of 100 KSPM at time of hire.

A valid State of Alaska Driver’s License and satisfactory driving record at time of hire.

Satisfactory background check which includes criminal, education, and employment history at time of hire.

Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E‑verify Program. For more information, please go to http://(Use the "Apply for this Job" box below). E‑Verify® is a registered trademark of the U.S. Department of Homeland Security. If selected for hire, the appointment in this position will be conditional upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position will be conditional upon submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history.

The processing fee(s) are the responsibility of the selected applicant. For information on…