Support Associate, Customer Service​/HelpDesk

Function as first aspect of connect with to consumer concerns, delivering detailed relevant information on available services that align along with criteria, helping the customer in helping make educated selections. Studies customer requests and also creates suggestions based upon details traveling demands, guaranteeing sensible requirements that ensure a dedicated consumer foundation.

Takes ownership of method and also proactively corresponds with client; addresses concerns; adapts interaction strategy to line up with client demands; works collaboratively throughout teams in order to instil customer self-confidence as well as build devotion.

Keeps abreast of all product/service enhancements, device updates, as well as changes to demands, maximizing efficiencies as well as productivity

Understands travel documentation demands; makes use of tools and resources to guarantee dependable and also timely processing. Markets ideal strategies and quality assurance, follows policies and methods, and also upholds requirements of work to guarantee conformity.

Maintains consumer files in proprietary data bank, taking advantage of body functionality to make sure exact submitting of information that optimizes performance. Displays have job and keeps improved consumer account by means of prompt entry of notes, support information, as well as interactions.

Provides client service and utilizes purchases procedures to preserve clients; teaches consumers regarding added-value items that might benefit them.

Excels in a busy, powerful work environment. Conduct several duties and get through units all at once.

Represents our market values as well as high level of expertise via consistently sticking to CIBT's Client Dedication, Specifications of Job, as well as teamwork; aims to fulfill team as well as personal functionality measures.

Other duties as assigned.

• Unity: teaming up with folks.
• Communication: showing and communicating relevant information
• Trouble resolving: evaluating, composing and also stating, recommending resolutions, comprehending customer's needs.
• Organizing as well as Performing: delivering end results and also appointment client requirements, planning as well as arranging.
• Initiative: taking ownership of customer connection, inquiring, taking timely action.
• Adapting and Coping: adapting as well as responding to alter, handling stress and also setbacks.
• Experience:
  
  discovering our units, items and process, staying abreast of governing improvements.

• BA/BS or Associates Level and two years' adventure or equal blend.
• Previous experience doing work in a call facility atmosphere
• Highly preferable: experience in premium retail, travel, friendliness, or even embassy/consulate relations

• Fluent in English with powerful interaction and interpersonal skills: crystal clear created as well as verbal interaction along with confirmed understanding of interaction techniques as well as types; express clearly and briefly in an expert as well as congenial manner without lingo or even intricate foreign language. Extremely desirable: fluency in second language.
• Exceptional company and time monitoring skill-sets: adhere to target dates and also adapt to modifying scenarios; take care of high quantity while preserving great focus to information; display personal work and also self-edit.
• Potential to complication address; evaluate info and also use know-how and also give answers.
• Capable to adapt to changing situations as well as focus on job as necessary. Eager beaver with wish to present possession as well as devotion to job.
• Proficiency with personal computer software application, knack for learning brand new plans and commitment to records stability.

• Workplace environment: exposure to pc display screens, functioning carefully with others in an open office setting.
• This job would be 100% remote/work coming from residence

• Visual acuity; ability to watch personal computer monitor for complete shift, roughly eight hrs
• Sitting for lengthy time frame
• Manual dexterity for working a personal computer, computer keyboard and also computer mouse
• Promoting functioning a phone along with capability to communicate detailed info properly and also precisely