Inbound Customer Service; Remote

About the job Inbound Customer Service (Remote)

Competitive Wage. Starting wage of $17.00 per hour with shift differential opportunities to earn up to $23.76 per hour.

Full Time Benefits:
We could say there are too many to list, but it’s worth it to share the good news! Starting DAY ONE (yes, you heard that correctly NO WAITING PERIOD), you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list:

• Paid time off (at minimum, 20 personal days + 7 holidays per year)
• Medical/Dental/Vision/Life Insurance
• Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options
• 401K with company match and fixed contribution
• Employee Stock Purchase Plan

What You Will Do

Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider. You'll spend the majority of your shift talking with our customers, listening to their concerns, and providing the best solutions. You’ll be a master problem solver! You might interact with customers on the phone, in a chat session, or responding to emails.

We will provide you with procedures and tools to handle our customers’ needs and strengthen their relationship with Discover.

We will provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

Qualifications You Will Need to Succeed

Basics:
Be reliable! We need you here to take care of our customers. Be committed to working your schedule. Enjoy helping others. You will be busy, taking call after call, assisting our customers. We are always looking for ways to make things better for our employees and customers – that means you will experience change, sometimes at a fast pace. Positive energy, strong communication, ability to focus on the issue and not take things personally.

Let your personality shine. We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.

Bonus Points if you have:

• 1+ years of experience in a related field

Benefits you might not have expected

• Employee Assistance Program Counselors
• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free  membership, and subsidized Backup Care Services)
• Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)
• Opportunities to volunteer in the community
• Development groups and training
• Onsite full‑service cafeteria featuring Starbucks and subsidized mindful options, access to our Fitness Center, onsite Health Clinics