Onsite Customer service
Toronto, Ontario, M5A, Canada
Listed on 2026-01-13
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work;
Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills.
Progressive work environment
- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the job
We are currently seeking Onsite Customer Service Representatives to answer inbound calls and emails regarding product questions and sales, shipment queries, billing services, and general customer service questions.
We are currently hiring for this Toronto and GTA area for this onsite position. Office Location - 75 Eglinton Ave E, Toronto ON M4P 3A4
This is a Customer Service/Sales Contract position and will end in 2 months (with a possibility of extension if needed by the business) (to be determined).
Your responsibilities
Work collaboratively as a team with a goal to achieve a high-quality standard.
Work in a high-volume call contact center answering an average of 100 calls or more.
Ability to connect with customers through conversations.
Build trusting relationships with customers understanding their needs.
Proactively offer appropriate solutions that create high customer satisfaction.
Exercise patience and empathy that resolve customer concerns.
Identify and maximize opportunities to cross-sell and up-sell to existing customers.
Adhere to our client’s policies, procedures and industry compliances.
Perform other related duties and assignments as required and as assigned by supervisor or manager
Exercise retention efforts when appropriate
Job Requirements / Qualifications
Must be at least 18 years of age
High school or GED
Satisfactory background check.
Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
Strong work ethic with proven dependability.
Ability to quickly learn new applications and processes.
Strong verbal and written communication skills.
Professional and courteous telephone manner.
Excellent verbal skills; basic writing skills.
Able to handle routine and repetitive tasks at varying pace.
Flexibility to work additional hours as needed.
Maintain acceptable attendance.
Available to work full time in Toronto onsite location
Hours of Operation: 9:00 am to 12:00 am (open to this window), 7 days a week, Weekends - Mandatory, no paired days off
What we offer
Paid training
Competitive salary with incentive programs
Positive and supportive environment
Opportunity for extension of contract or permanent roles based on performance
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs
Location
Onsite - TP Toronto Office
Pay
Pay rate– 18 CAD per hour.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs
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