Trainee Ecommerce Customer Services

WHAT IS IN IT FOR YOU?
 
Permanent role
Gateshead location
Circa 25k per annum
Monday to Friday, 9am–5pm
Hybrid working:
Up to one optional work-from-home day per week
Personal and company performance-related bonuses
Private medical cover via WPA
Dental cover via Den Plan
Staff discounts across stores
Cycle to Work scheme
Personal learning & development budget with allocated time
Regular 1-2-1s, appraisals, and salary reviews
Statutory holiday allowance, plus one additional day per year of service (capped at
5)
Free on-site parking
Complimentary drinks, fresh fruit, and snacks
Two fully fitted kitchens
Shower facilities    
  
THE BUSINESS
  
Our client is a growing ecommerce business based in Gateshead. We are looking for a Trainee Ecommerce customer service advisor to join their team. A candidate from a customer service background who wishes to move into the world of Ecommerce is encouraged to apply.

THE ROLE
 
You'll manage customer enquiries across email, live chat, and telephone, taking full ownership from first contact through to resolution.
Retaining customers who are unhappy or at risk of leaving
De-escalating complaints calmly and professionally
Handling refunds, replacements, delivery issues, and quality concerns
Using sound judgment to balance customer satisfaction with commercial awareness
Managing tickets efficiently via Zendesk
Identifying recurring issues and feed improvements back to the team
Representing the brand with clarity, empathy, and confidence    
THE PERSON
 
Strong written and verbal communication skills
A calm, solutions-focused approach under pressure
Willing to learn and develop
A people person with excellent communication skills
Able to commute to Gateshead for office-based days.

TO APPLY
Please send your updated CV to Kyle Jevons or apply direct by calling Westray Recruitment Group