Customer Service​/Technical Support Representative-Remote; Bilingual: French​/English

Industry: Customer Service/Technical Support

• Competitive salary and performance-based incentives
• Opportunities for career advancement within the organization
• Comprehensive benefits package including retirement savings, medical, dental, and vision insurance
• Work from home convenience with company-supplied technologies
• Emphasis on personal and professional development

• Handle customer inquiries and issues via inbound/outbound calls or internet communication
• Utilize call flow guide to provide assistance and resolve problems
• Document and retrieve information in databases
• Offer additional products and services to support customer success

• Fluent in both English and French
• High school diploma or GED
• Minimum of six months of customer service or sales experience
• Quiet and distraction-free work environment for remote positions
• Strong computer navigation and knowledge skills, familiarity with relevant technologies preferred
• High-speed internet and smartphone access

• Type of experience or interests
• Years/months of experience
• Required education/licensing/certifications
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Personal qualities/skills important to the role (tech, service, etc.)

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