Customer Service​/Tech Support Rep – Tech Products; Night Shift, Remote

Employer Industry: Technology Services

• Base salary of $21.49/hr, with performance-based incentives
• Paid training and performance-based incentives
• Opportunities for career advancement and personal development
• Work-from-home convenience with a flexible schedule
• Access to health and wellness programs, mentorship, and networking opportunities
• Inclusive culture with celebrations for diversity and community support

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
• Deliver expert customer experiences while promoting additional products and services

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills with the ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

• Technical support experience preferred
• Familiarity with iOS and/or MacOS or comparable technology
• A quiet, distraction-free environment to work from in your home

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.