Customer Service​/Tech Support Rep – Tech Products; Night Shift, Remote

Employer Industry: Technology Support Services

• Salary of $21.49/hr plus performance-based incentives
• Opportunities for career advancement and personal development within the organization
• Work-from-home convenience, allowing for a flexible schedule
• Paid training and mentorship programs to support your career journey
• Access to health and wellness programs and employee assistance programs
• Inclusive company culture with networking opportunities in various professional groups

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Offer additional products and/or services while maintaining customer satisfaction
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers

• Strong focus on building customer relationships
• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and proficiency in fast-paced multi-tasking

• Technical support experience
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A quiet, distraction-free environment to work from in your home
• Access to a desktop or laptop for PC and internet testing

#Technology Support #Customer Service #Remote Work #Career Growth #Inclusive Culture

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