Customer Service​/Tech Support Rep – Tech Products; Night Shift, Remote

Employer Industry

Technology Support Services

• Salary up to $21.49/hr, plus performance-based incentives
• Opportunities for career advancement and growth within the organization, with 80% of management promoted from within
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and paid training days
• Daily Pay enrollment option to access pay early
• Inclusive company culture with diverse employee networking groups and wellness programs

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and computers
• Deliver exceptional customer experiences with a focus on problem-solving

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Strong computer navigation skills and PC knowledge
• A quiet, distraction-free environment to work from at home

• Technical support experience is preferred
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions
• Familiarity with iOS and/or MacOS or comparable technology

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