Customer Service​/Tech Support Rep – Tech Products; Night Shift, Remote

Why consider this job opportunity

• Salary up to $21.49/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of management promoted from within
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Daily Pay enrollment option for early access to earned wages
• Inclusive culture with networking opportunities and wellness programs

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products, such as smartphones and computers
• Deliver exceptional customer experiences while offering additional products and services

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem‑solving skills and ability to multitask in a fast‑paced environment
• Proficiency in computer navigation and a quiet, distraction‑free workspace

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn and adapt to new technologies
• Strong focus on building customer relationships
• A desktop or laptop for testing purposes

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.