Customer Service​/Tech Support Rep – Tech Products; Remote

Employer Industry: Technology and Customer Service

• Salary up to $19.50/hr, with performance-based incentives
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work-from-home convenience, providing flexibility in your schedule
• Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off and holidays
• Daily Pay enrollment option to access pay early
• Inclusive company culture with networking opportunities and support for diversity initiatives

• Provide exceptional customer service and technical support for client products and services
• Answer inbound customer inquiries using a structured call flow guide
• Troubleshoot and resolve technical issues related to hardware and software
• Document and track information in databases
• Maintain a broad knowledge of client products, including smartphones, tablets, and computers

• Minimum 1 year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships
• Proficiency in using technology and explaining technical concepts
• Ability to work in a quiet, distraction-free home environment

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Ability to perform well in a fast-paced environment

#Technology Support #Customer Service #Remote Work #Career Growth #Inclusive Culture

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