Customer Service​/Tech Support Rep – Tech Products; Remote

Employer Industry: Customer Service and Technical Support

• Base salary of $19.50/hr, with performance-based incentives
• Opportunity for career advancement with approximately 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive company culture
• Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
• Access to daily pay enrollment for early pay options
• Engaging company culture with networking opportunities and diversity programs

• Provide exceptional customer service and technical support for client products and services
• Troubleshoot and resolve technical issues related to hardware and software
• Utilize a call flow guide to manage inbound customer support inquiries
• Document and track information in databases for effective issue resolution
• Maintain knowledge of client products, including smartphones, tablets, and computers

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong problem-solving skills and ability to build customer relationships
• Proficiency in using and explaining technology
• A quiet, distraction-free home environment for remote work

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Ability to work a flexible schedule during operational hours (8am-11:30pm EST)

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