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Customer Service/Tech Support Rep – Tech Products; Night Shift, Remote
Job Description & How to Apply Below
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:- Salary up to $21.49/hr, with performance-based incentives
- Opportunities for career advancement and personal development, with 80% of managers promoted from within
- Work-from-home convenience with a supportive, inclusive culture
- Daily Pay enrollment option to access pay early
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Participation in diverse company networking groups and health and wellness programs
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, such as smartphones and computers
- Deliver exceptional customer experiences with a positive attitude
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and technical support experience preferred
- Quiet, distraction-free environment to work from at home
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- Experience in a fast-paced multi-tasking environment
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