Customer Service​/Technical Support Representative-Remote; Bilingual: French​/English

Industry: Customer Service/Technical Support in the Remote Workforce

• Competitive salary based on the position offered
• Incentives and performance-based bonuses
• Paid training
• Opportunities for personal and professional development
• Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

• Handle customer inquiries and issues via inbound/outbound calls or internet communication
• Utilize call flow guide to provide assistance and resolve problems
• Document and retrieve information in databases
• Offer additional products and/or services to support customer success

• Fluent in both written and spoken English and French
• High school diploma or GED
• Minimum of six months of customer service or sales experience
• Quiet and distraction-free work environment for remote positions
• Exceptional service skills
• Strong computer navigation and IT knowledge; familiarity with iOS and/or macOS preferred
• High-speed internet and smartphone

• Type of experience or interests
• Years/months of experience
• Required education/licensing/certifications
• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Personal qualities/skills important to the role (tech, service, etc.)

#Customer Service #Technical Support #Remote Work #Bilingual #French English

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