Customer Service​/Tech Support Rep – Tech Products; Night Shift, Remote

Employer Industry: Customer Service and Technical Support

• Salary up to $21.49/hr, plus performance-based incentives
• Daily Pay enrollment option to access pay early
• Paid training and performance-based incentives
• Opportunities for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture
• Health and wellness programs, mentorship, and networking opportunities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and tablets
• Deliver exceptional customer experiences with a focus on problem-solving

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong computer navigation skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free environment to work from at home

• Technical support experience
• Eagerness to learn new technologies
• Familiarity with iOS and/or MacOS or comparable technology
• Strong problem-solving skills with the ability to ask probing questions

#wfh #Customer Support #Tech Support #Remote Work #Career Growth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.