Gorgias Technical Customer Service Representative

We’re Hiring:
Gorgias Technical Customer Service Representative (Remote) About The Job

• Full-time, remote position
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates

• Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end-to-end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality-based communication that supports customer success

• Minimum 1 year of hands‑on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem‑solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in E‑Commerce or SaaS support is a strong plus

• Minimum internet speed: 20 Mbps (for both download and upload speeds)
• Own laptop or desktop with at least an Intel i5 processor (or equivalent)
• Minimum of 8 GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long‑term stability
• PTO and paid holidays
• Health and dental coverage or a health stipend depending on location
• Career path opportunities:
  Team Lead, Trainer, and more

• Fast‑growing company with room for advancement
• Collaborative and values‑driven culture
• High‑level training and support from a global team
• Opportunities to work with top‑tier E‑Commerce brands
• Commitment to personal and professional development

Join us in shaping the future of E‑Commerce support.