Property Specialist Customer Support; WFH

Position: Property Specialist – Customer Support (4 Days WFH)
Are you a confident communicator with a passion for helping people? We’re looking for a Property Specialist to join our team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 10-week structured training programme, and excellent employee benefits.

While not essential, previous experience in property or housing would be advantageous.

What you’ll do:

Act as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution-focused guidance.
Log and maintain all interactions to ensure information is accurate and up to date.
Meet and maintain high standards of performance, achieving KPIs such as call response times and customer satisfaction scores.
Signpost landlords to additional resources, third-party services, or training where appropriate.
Support landlords with queries on property management, tenancy processes, and legislation within the private rental sector.

Additional Information:

4 days from home per week, with a centrally located office for the remaining day.
25 days, increasing to 26 after 3 years’ service, and 27 after 5 years.
4 times salary.
Westfield Health.
10-week structured plan to support your development.
12-month fixed-term, with a strong likelihood of becoming permanent.
37.5 per week between 8.30am – 5.30pm