Senior Customer Service Full Remote

Position: Senior Customer Service – Full Remote
Due to continued expansion our client, a well-established, national Service company is actively seeking an experienced, self-driven and dedicated Customer Service Advisor to complement their friendly team on a permanent basis. This is a fully remote role.

Reporting directly to the Sales & Operations Manager, key responsibilities will include:

* Communicating with clients to understand their needs and explain product value.

* Building relationships with clients based on trust and respect.

* Collaborating with internal departments to facilitate client need fulfilment.

* Collecting and analysing data to learn more about consumer behaviour.

* Keeping accurate records pertaining to inventory and account notes.

* Maintaining updated knowledge of company products and services.

* Resolving complaints and preventing additional issues by improving processes.

* Identifying industry trends.

* Acting as a client advocate with a focus on improving the buyer experience.

As a successful candidate, you will have experience within a sales/account management/sales administration role, a professional approach to customer service, exceptional verbal and written communication skills, a great attention to detail together with excellent IT Skills and experience of MS products (Word, Excel, Outlook).

In return you will be rewarded with a competitive salary + bonus, staff incentives, ongoing training, and excellent career progression