Activation Officer
Remote / Online - Candidates ideally in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-13
Riyadh, Riyadh Region, Saudi Arabia
Listing for:
PetroApp
Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Job Summary, Purpose and Scope
Responsible for maintaining customer relationships and working to ensure customer satisfaction to improve Petroapp customer retention rate.
Duties, Tasks and Responsibilities- Delivering the system training for new clients.
- Identifying customer needs and providing solutions to their problems.
- Addressing customer complaints and ensuring their issues are resolved promptly and professionally.
- Keeping track of customer interactions, transactions, comments, and complaints in the customer database.
- Establishing relationships with customers by regularly following up and making communication personal and customized.
- Providing feedback to the rest of the company regarding customer concerns and suggestions.
- Collaborating with the customer services/sales team to ensure seamless customer service.
- Responsible for the implementation of the HSE procedures in his/her area, comply with the internal regulations.
- Strong communication:
Ability to convey ideas clearly and professionally in both verbal and written form. - Microsoft Office Expertise:
Solid experience with Excel, including formulas, data entry, and basic data analysis. - Good command of English.
- Private Health Insurance.
- Work From Home.
- Training & Development.
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