Customer Success Manager; Spanish Speaker

🌍 Global SaaS Scale-up | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍Toronto | Hybrid, 4 days in-office

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, Cloud Talk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

Cloud Talk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia
, Glovo
, and Rakuten
. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

Cloud Talk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

As a Customer Success Manager
, you’ll take ownership of onboarding, maximizing adoption, and ensuring long-term customer success for our clients - leading to seamless renewals.

This role is perfect for a product-focused and technically curious professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you.

🚀Be part of one of Europe’s fastest-growing SaaS companies
🤖 Work with cutting-edge AI products in a high-growth market
🌍 Join a global team – work with talented Cloud Talkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at Cloud Talk on Instagram
🎯 Have a front-row seat in our journey to $100M ARR

• Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from Cloud Talk.
• Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
• Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
• Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.

• Customer-first mindset – you thrive on making customers successful.
• Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
• Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
• Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
• Proven experience – you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
• Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or Hub Spot is a plus.
• Language skills – business fluency in English and Spanish

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🏡 Home Office Budget
🎗️ Volunteering Days
💻 Mac Book for work

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
🏥 Private Health Care

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with the CX leaders
3️⃣ Case Study Presentation – Show us your skills
4️⃣ Culture Bar Raiser Call
🎯 Offer!

Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.