Italian Speaking Customer Service Streaming Services - Work Remote In Greece
Remote / Online - Candidates ideally in
Rome, Italy
Listed on 2026-01-13
Rome, Italy
Listing for:
Altro
Full Time, Remote/Work from Home
position Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
1 week ago Be among the first 25 applicants
Mercier Consultancy MD Provided Pay Range
This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
Mercier Consultancy MD is excited to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for Streaming Services, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about entertainment and dedicated to delivering outstanding customer support. As a representative, you will assist customers with inquiries related to our streaming services while communicating effectively in Italian.
Key Responsibilities
Manage customer inquiries regarding streaming services, subscriptions, and technical issues via phone, email, and chat in Italian.
Provide detailed information on content availability, billing, and account management.
Assist customers in troubleshooting streaming issues to ensure a seamless viewing experience.
Resolve customer complaints and inquiries promptly and efficiently while maintaining high satisfaction levels.
Document all customer interactions accurately in our CRM system for record-keeping and follow-up.
Collaborate with other teams to improve service delivery and enhance customer experiences.
Stay informed about new content, features, and industry trends to provide relevant customer support.
Requirements
Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
Previous experience in customer service, preferably in the streaming or entertainment industry.
Strong communication and interpersonal skills with a customer-focused approach.
Excellent problem-solving abilities and an aptitude for handling technical inquiries.
Ability to multitask and manage various customer interactions in a remote environment.
Familiarity with CRM software and general office applications.
Willingness to work flexible hours, including evenings and weekends as needed, while based in Greece.
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industries
IT Services and IT Consulting
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