Support Specialist – Bilingual; English​/Spanish), Remote

Employer Industry: Risk Management Solutions

• Salary up to $77,500
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on government resource allocation and fraud reduction
• Flexible work options with the possibility of remote work
• Comprehensive benefits package tailored to specific locations

• Serve as the primary liaison for financial institutions and government agencies participating in asset verification programs
• Conduct training sessions for financial institution personnel on system functionality and procedural guidelines
• Manage inbound inquiries via phone and email, ensuring accurate documentation and timely resolution
• Proactively follow up with financial institutions to resolve outstanding or overdue requests
• Maintain and update procedural documentation and operational reports

• Fluent in both English and Spanish (written and verbal)
• High school diploma required; college degree preferred
• Minimum typing speed of 50 words per minute
• Proficient in Microsoft Excel, Word, and Outlook
• Strong organizational skills with keen attention to detail

• Experience in customer service or operations within a financial or governmental context
• Ability to manage competing priorities in a fast-paced setting
• Previous experience with asset verification or related systems
• Familiarity with security clearance processes
• Demonstrated ability to work independently and collaboratively

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