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Customer Service Representative ( Remote

Remote / Online - Candidates ideally in
Worcester, Worcester County, Massachusetts, 01609, USA
Listing for: Third Party CS
Remote/Work from Home position
Listed on 2026-01-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
Position: Customer Service Representative ( Remote )

Customer Service Representative

The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service

Job Duties and Responsibilities
  • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appointments to resolve customer needs
  • Requirements
    • Previous experience in customer support, client services, sales, or a related field
    • Excellent at communicating over the phone and other communication platforms
    • Basic computer skills and experience
    • Able to multitask
    • Excellent time management and prioritization skills
    • Ability to listen actively, relay information, and answer questions and/or concerns.
    • Customer-focused for positive customer experience and resolution
    • Health Insurance (dental and vision included)
    • Excellent retirement plan
    • Tremendous upward mobility into other positions and management
    • Flexible hours
    • Remote Position(s) available (work from home)
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