Bilingual; FR​/EN Customer Service Support| Healthcare

• Provide customer service support to the providers via phone and email
• Provide accurate reporting data in compliance with industry standard
• Be point of contact for the event vendor management process includes activating and adding new vendors
• Accurate issuance of payments to vendors and others
• Generating pre and post event reporting
• Must be comfortable assisting providers and staff by training them on event management details and event related responsibilities

• Fluency in French AND English
• Exceptional customer service skills
• Proven written/communication skills with high attention to detail
• Good knowledge of MS Office
• Self-Driven, strong multitasking abilities
• Ability to work individually and with a team
• Prior experience in healthcare setting ( preferred)
• Prior project /event planning experience (plus)
• SME/Floor support experience (plus)

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services;
Insurance;
Communications, Media & Entertainment;
Healthcare;
Retail & Consumer Packaged Goods;
Technology;
Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.