Bilingual Customer Service Representative - ASG Job New Brunswick Canada,Customer Service/HelpDesk

Bilingual Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference

Job Overview

As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience.

Why You Should Join Us

$15 - $19.35/H depending on your province of residence with a $2.50 Bilingual Premium

Enjoy the benefits of working from home. Save time, money and reduce stress

No equipment? We provide everything you need!

Join a supportive community focused on engagement and recognition

Hands-on paid virtual classroom-style training, as well as ongoing job specific training

Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program

What We Are Looking For

Must reside in Canada

Must be at least 18 yrs of age

Highschool diploma or equivalent

Must have at least 6 months of working experience in the customer service field

The flexibility to work various shifts, including nights, evenings and weekends

Key Skills

Strong verbal and written communication skills in both French and English will be needed to assist both French and English speaking customers.

Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment

Able to navigate multiple systems and have an understanding google maps or similar tools

Strong problem-Solving, Empathy, Adaptability and Reliability

Home Setup Requirements

A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed

A quiet, distraction-free space is essential; webcam video presence will be required during training and production

About Assistance Services Group

Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most.

Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.


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