Sales Support/Admin Representative
Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.
À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu’ils sont et ce qu’ils font.
Pour en savoir plus sur la Banque CIBC, visitez le site .
What you’ll be doing
You’ll join CIBC’s Lending Solutions Contact Centre team. You will provide excellent client experience and sales support to our CIBC internal partners by responding to inquiries about our products, services, programs and technology.
As a Sales Support Representative, you’ll be responsible for adhering to compliance by referring to established procedures, standards and policies for guidance to internal partners and/or solicitors. As part of the Sales Support team, you’ll also provide analysis and investigation with reference to existing procedures and policies.
We have embarked on an remote work program. All employees are required to meet the program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.
Agent @ Home Program Requirements
Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
Please note that the start date for this position is March 2nd 2026 (expected end date of February 26, 2027) and is a full time temporary (fixed term) position. Our Contact Centre is open from Monday to Friday 8:00 AM to 8:00 PM and Saturday 9:00 AM to 5:00 PM EST. We’d like for you to be available and flexible between these hours.
How You’ll Succeed
Operational Support Assist the Mortgage Solutions lenders with the administration of a mortgage including: HPP mortgage/conventional, On-going File Maintenance, Understanding the approval conditions of file, Review/Resolve/escalate flow backs received regarding lender’s file, REBO - After funding procedures, Order cheques and debit cards, send Discharge or Limit reduction request, Review payout statement if there is discrepancy
Attention to detail - You will have the ability to process moderate-high volumes especially of detailed information with high levels of accuracy under pressure in a challenging and changing environment.
Collecting Information - Collect information from CIBC colleagues, summarize and verify the facts, and instruct business partners. Maintain a log of customer service activities and update records accordingly
Communication - Provide detailed, factual and technical information to business partners including e-Mortgage Representatives, solicitors and our contact center agents. Identify and recommend improvements to the job's operating efficiency and advise management of opportunities to enhance existing processes.
Team Excellence – Excellent Team player who is always willing to help others and contribute towards building a culture of simplifying processes and being client focused. Taking ownership of work to ensure that it is completed to enable a successful outcome.
Subject Matter Expert - Identify and recommend improvements to the job's operating efficiency and advise management of opportunities to enhance existing processes. Collect information from CIBC colleagues, summarize and verify the facts, and instruct business partners.
Who You Are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You act like an owner
. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
You understand that success…
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search: