Native Italian Chat Support Consultant, crypto; Remote

Position: (native Italian) Chat Support Consultant, crypto (Remote)
Location: Palermo

Support Your App  is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.
What you will do

Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
Communicate with developers and cross-functional specialists

What you need to succeed in this role

Native Italian speaker with C1-level English skills
At least 6 months of live chat support experience, preferably in crypto or financial services
Basic financial knowledge or payment/banking experience is preferred
Crypto industry knowledge is a plus
CRM experience in Salesforce is an advantage
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

CRM systems expertise

Benefits

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also - internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and Linked In.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1200+ specialists who already deliver exceptional customer experiences collaborating with Support Your App .
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the Support Your App  Candidate Privacy Notice.
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