Remote Inbound Customer Service Representative

Remote Inbound Customer Service Representative page is loaded## Remote Inbound Customer Service Representative locations:
Service Call Center - Draper, UTtime type:
Full time posted on:
Posted Todayjob requisition :
R0041217
** Remote Customer Service Representative - Ken Garff Listening Center
** The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:30 PM Saturdays, and closed Sundays. Mountain Time.
** Training class will start February 23rd, 2026.
** Network Requirements:
* Ethernet connection only (must be hard-wired to router or wall port)
* Minimum speeds: 50 Mbps download / 20 Mbps upload
* Maximum ping: 40 ms or lower

Equipment Requirements:
* Must provide your own equipment
* Minimum of 2 monitors (dual-monitor setup required)
* Webcam (built-in or external)
* Smartphone* Headset with microphone
* Keyboard and mouse
* A computer, either a desktop (PC Windows) or a laptop with a working webcam
* Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – (Use the "Apply for this Job" box below). or equivalent)
* RAM: 16 GB minimum
* Storage: 64 GB or more
* System Firmware: UEFI with Secure Boot enabled
* TPM:
Version 2.0
* Graphics:
Compatible with Direct

X 12 or later with WDDM 2.0 driver
* Operating System:
** Windows 11 required*
* * Apple/Mac devices are not supported
** Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam
* Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum

Here’s what you’ll be doing:
* Answer inbound customer calls promptly and professionally.
* Determine the customer’s concerns and schedule the necessary appointment.
* Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
* Document and update customer records.
* Establish and maintain great customer relationships.
* Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Qualifications:

* Positive, energetic, enthusiastic, and service-oriented.
* Must provide your own equipment
* Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm
* The ability to help solve customer problems
* Excellent problem-solving and communication skills. (Written and verbal)
* Ability to multitask, organize & prioritize—in other words, work smart.
* Previous customer service or call center experience is a plus.
* High School Diploma or equivalent
* Must be 18 years or older and authorized to work in the U.S.
* Bilingual in Spanish is a PLUS!
* Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:
* Earn a college degree, no cost to you!
* Paid training—we care about your success.
* Flexible schedule!
* Real career growth at a nationwide automotive powerhouse
* Competitive base pay
* Paid Time Off
* Great benefits package:  Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
* 401 (k) with Company match
* Optional Year-end bonus program
* Employee discounts on Vehicle Purchase, Parts, Service, and More!
* Great people with a great culture

Job Type: Full-Time (35–40-hour work week)
Pay:
Starting at $16.00 per hour**$16.25 per hour for Spanish bilingual candidates
** We are an Equal Opportunity Employer  ((We Hear You))
#J-18808-Ljbffr