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Technical Support HelpDesk/Support

Senior Escalation Engineer – Remote Support Leader

Remote / Online - Candidates ideally in
North Carolina, USA
Listing for: MediSolution
Remote/Work from Home position
Listed on 2026-01-13
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading software solutions provider is seeking a Senior Support Escalation Specialist to provide advanced technical assistance and mentor junior support members. The candidate will need strong problem-solving skills, a commitment to customer service, and at least 3 years of customer support experience. Responsibilities include resolving escalated issues, documenting customer communication, and supporting software applications.

This role offers competitive benefits including vacation time, health coverage, and employee stock ownership.
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Position Requirements
10+ Years work experience
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