Call Center Non-Emergency Medical Transportation; Remote state of Kansas

🚗 Call Center Representative – Non-Emergency Medical Transportation (NEMT)

Remote Position – Kansas Residents Only
Serving Communities Nationwide
Schedule: Full-Time | [Day / Evening / Weekend Availability]

From your home in Kansas, you'll play an important role in helping individuals across the country access the medical care they need. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll be a calm, compassionate voice for members nationwide who rely on us to get to and from medical appointments safely and on time.

This role combines meaningful, people-focused work with clear structure and strong support. While our team members are based in Kansas, the impact of their work reaches communities across the U.S.

• Answer inbound calls with empathy, patience, and professionalism
• Schedule, confirm, and update non‑emergency medical transportation rides
• Serve members located throughout the country with respect and understanding
• Follow all client‑specific policies and procedures, along with local, state, and federal regulations
• Verify member eligibility and trip details using internal systems
• Accurately document ride requests, changes, and cancellations
• Communicate effectively with transportation providers and healthcare facilities
• Stay calm, supportive, and solution‑focused when assisting members with changing needs
• Meet quality, accuracy, and customer service performance standards

• Must reside in the state of Kansas and be able to work remotely from a secure home environment
• High school diploma or equivalent
• Customer service or call center experience preferred (healthcare or transportation experience is a plus)
• Strong communication and active listening skills
• Ability to consistently follow detailed policies and compliance requirements
• Reliable, self‑motivated, and comfortable working independently
• Basic computer proficiency and ability to navigate multiple systems

• 🌎
  Nationwide Impact - Support individuals and families across the U.S.
• 🏡
  Remote Work, Kansas‑Based Team - Work from home while staying connected to a supportive group
• 🤝
  Positive, People‑First Culture - Teamwork, respect, and encouragement are core values
• 💙
  Purpose‑Driven Work - Every call helps someone access essential healthcare

If you live in Kansas and want a remote role where your work truly matters - supporting communities nationwide while working in a structured, supportive environment - we'd love to hear from you. Apply today and help keep healthcare moving.