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HelpDesk/Support Customer Service Rep Customer Success Mgr./ CSM Technical Support

Remote Customer Complaints Specialist

Remote / Online - Candidates ideally in
New Haven, New Haven County, Connecticut, 06540, USA
Listing for: HeadX
Remote/Work from Home position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading DTC brand is seeking a Customer Complaints Specialist to join their innovative remote support team. This pivotal role involves managing and resolving escalated customer issues, ensuring customers feel valued while protecting the brand's reputation. The ideal candidate will have 2+ years of experience in customer support, exceptional communication skills, and proficiency in Zendesk. Join a self-improvement-driven culture where top performers excel and drive customer experience to new heights.
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