Customer Care Agent; Remote in CA, CO, and TX

Customer Care Agent (Remote in CA, CO, and TX)

Apply for the Customer Care Agent (Remote in CA, CO, and TX) role at | .

Base pay range: $20.00/hr - $20.00/hr

About Got Photo
Our mission is to digitalize the photography industry.  |  offers an end-to-end workflow and e‑commerce solution that lets photographers manage photos, receive payments, and run their business from an intuitive platform. We support over 170 talented professionals and aim to empower them so they can spend more time behind the lens.

Your mission
As a Customer Care Agent, you will be the first point of contact for clients in California, Colorado, or Texas, helping them get the best out of our solution by answering calls and emails and solving technical issues.

• Respond to customer inquiries and resolve issues promptly and courteously via phone and email.
• Provide accurate information about our platform and its features.
• Troubleshoot technical issues and, when necessary, escalates complex problems to the appropriate departments.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Support ongoing improvement of the Customer Development operation.

• Minimum of 1 year of customer service or support experience, using technical documentation to navigate platforms and processes.
• At least 6 months of experience troubleshooting hardware or software remotely.
• Ability to quickly grasp and explain new technologies, product updates, and systems to end‑users.
• Experience communicating customer issues to internal teams.
• Excellent verbal and written communication skills.

• Collaborative and open work environment with bi‑annual reviews and strong feedback culture.
• Flexible hybrid model with meeting hub in Atlanta; team distributed across the US.
• Work from abroad with up to 40 days outside the USA allowed.
• Generous leave policy and flexible sick leave.
• Paid medical and parental leave.
• Subsidized fitness membership.
• Annual learning budget of $500, increaseable to $1,000.

A Final Word
Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don’t meet all qualifications. We strongly encourage you to apply if you’re interested: we’re excited to discover how your distinctive experience can enhance our team!

We are an equal opportunity employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We base hiring decisions on experience, skills, and personality.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Internet Publishing