Customer Support Representative, Level 1

The Senior Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers, and internal stakeholders.

What You'll Bring

• Excellent customer service, communication and relationship building skills
• A polite and friendly telephone manner
• A self-starter with a demonstrated ability to use own initiative
• An eagerness and enthusiasm to learn, along with the ability to learn quickly
• Excellent time management and organizational skills
• Strong problem solving, trouble shooting and questioning skills
• Upbeat and proactive can-do attitude
• A good understanding or insight into trades industries is highly desirable.
• A solid understanding of cloud-based technologies and systems
• Committed to expanding knowledge in application supported, understands large-scale impact of configurations.
• Able to troubleshoot moderately complex problems and explain the "why".
• Is able to effectively identify and document inconsistency in application behaviour
• Ability to cross trains in secondary module and demonstrate basic understanding and troubleshooting skills.
• Has become agile in learning on the fly in our fast-paced environment
• Actively edits, updates, and creates knowledge base articles
• Requires specialized skills or proficiency in a range of work procedures or processes
• Up to 2 years of related experience in a similar role or high volume contact centre environment

Core values required of all Simpro, Aro Flo, Big Change & Clock Shark employees:

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, Aro Flo, Big Change & Clock Shark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

So, if you'd like to join a fun and progressive organization where there are opportunities to develop your career, please apply now with your CV/resume.
* Please note, no agencies will be accepted in the recruitment of this role. Remote positions are only open to candidates residing in AL, AZ, CA, CO, FL, GA, HI, IL, IN, KY, MA, MN, MO, NC, NJ, NM, NY, OH, OR, PA, RI, SC, TX, UT, WA. Due to legal, tax, and business considerations, we are unable to hire outside these locations at this time.

We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.