Remote; Restrictions Call Center Representative

Are you passionate about delivering exceptional customer service and making a difference in people’s lives? We are seeking Customer Service Representatives (CSR) to join our team! As the frontline of our organization, you’ll provide outstanding support to members and clients while ensuring smooth coordination of transportation services for ADA Core Services and other disability‑based programs.

• Handle inbound and outbound calls to assist members, clients, and facilities.
• Verify eligibility and schedule non‑emergent transportation and paratransit services.
• Provide top‑quality customer service to a diverse population.
• Enter and maintain accurate data in transportation management systems.
• Process picture IDs and manage office supplies and equipment.
• Respond to inquiries and document complaints professionally and promptly.
• Support special projects and maintain confidentiality in compliance with HIPAA regulations.

• Minimum: 1 year of call center experience (any industry).
• Preferred: Experience managing high‑volume calls (approximately 80/day).
• Ability to work with an automatic dialer system (calls are back‑to‑back).
• Dedicated workspace and reliable internet (30 Mbps minimum; no hotspots).
• Must be fully available during work hours (cannot be in a caretaking role).

• Make a meaningful impact by helping individuals access essential transportation services.
• Work in a supportive, mission‑driven environment.
• Opportunities for growth and development.

This is a Contract position based out of Phoenix, AZ. All candidates must live within 40 miles of Phoenix, AZ.

The pay range for this position is $16.00 - $16.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

* This position will be onsite for training for 2‑3 weeks then fully remote.
* This is a fully remote position.

This position is anticipated to close on Jan 16, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Ready to apply? Submit your application today and help us deliver exceptional service to those who need it most!