Remote Call Center Customer Service Representative

Employer Industry: Business Process Outsourcing (BPO)

• Competitive compensation package based on experience, with incentives and rewards available
• Paid Time Off (PTO) and paid holidays to ensure a healthy work-life balance
• Comprehensive health benefits after 90 days for full-time employees
• Opportunities for career advancement and internal promotions
• Engaging and collaborative work environment with a casual dress code
• Flexibility to work remotely from home

• Handle customer inquiries via phone, email, and chat with professionalism
• Provide accurate information about products, services, and policies
• Troubleshoot and resolve customer complaints and issues
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service delivery

• Must be 18 years or older
• High school diploma or GED
• Previous experience in customer service or a call center environment
• Strong interpersonal and problem-solving skills
• Ability to work independently and manage time effectively

• Fluency in both English and Spanish
• Comfortable using multiple software systems simultaneously
• Flexibility to work various shifts, including evenings and weekends
• High-speed internet and a distraction-free home office setup

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.